We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You'll also need the receipt or proof of purchase. For any return request, you can contact us at . If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Each NEYA piece is handmade with care and undergoes a strict quality check before shipment. If you notice a manufacturing defect upon delivery, please contact us within 24 hours of receiving your item. Once reviewed and confirmed, we'll be happy to assist with a replacement or repair.
Certain items cannot be returned, including custom pieces, made-to-order designs, and personalized items. For hygiene reasons, we also cannot accept returns on worn earrings or other items that come into direct contact with the skin. If you have any questions about whether your piece qualifies for a return, please reach out. Unfortunately, we cannot accept returns on sale items or gift cards.
For the quickest turnaround, please contact us at to begin a return for your current piece. Once approved, you can place a new order for the replacement.
Once we receive and inspect your return, we'll be in touch to let you know whether your refund has been approved. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund. If more than 14 business days have passed since your approval, please contact us at .